Google reCaptcha

Overview

The reCaptcha setting adds Google reCAPTCHA protection to SupportCandy forms and screens.
It can be used on the:

  • Ticket form
  • Login screen
  • Registration screen
  • Profile screen

To configure reCaptcha, you need a Site Key and Secret Key for your domain.

Where to Find

Go to Support → Settings → Miscellaneous → reCaptcha.

How It Works

Google reCaptcha verifies users before allowing access to protected SupportCandy forms or screens.
First, create a reCaptcha site in Google reCaptcha. Then copy the generated Site Key and Secret Key into SupportCandy.

Step-by-Step Guide
Create Google reCaptcha Keys
  1. Visit the Google reCaptcha website.
  2. Click v3 Admin Console.
  3. Open the Register a new site page.
  4. Enter a Label for your site.
  5. Enter your website under Domains.
  6. Select the required reCaptcha version:
    • Score-based (v3)
    • Challenge (v2)
  7. Select a Google Cloud Project, if required.
  8. Click Submit.
  9. Copy the generated Site Key.
  10. Copy the generated Secret Key.
Configure reCaptcha in SupportCandy
  1. Go to Support → Settings → Miscellaneous → reCaptcha.
  2. Select the Google CAPTCHA provider.
  3. Choose the version.
  4. Enter the generated Site Key.
  5. Enter the generated Secret Key.
  6. Click on Submit to save the settings.
SupportCandy settings miscellaneous recaptcha
Options / Settings
Select the captcha provider you want to add.
 
Site key is the kay provided by the captcha provider.
 
key is the kay provided by the captcha provider.
Example

For a website such as example.com:

  1. Open the Google reCaptcha Console.
  2. Enter example.com under Domains.
  3. Select Score-based (v3) or Challenge (v2).
  4. Click Submit.
  5. Copy the generated Site Key and Secret Key.
  6. Go to Support → Settings → Miscellaneous → reCaptcha.
  7. Enter both keys.
  8. Save the settings.
Notes / Tips
  • A Site Key and Secret Key are required to configure Google reCaptcha.
  • Enter the domain without https:// or /.
  • Use the website URL as the Label to identify the reCaptcha configuration easily.
  • Google Cloud Project selection is optional according to the provided setup instructions.
  • Keep the Secret Key secure and do not expose it publicly.
  • The provided setup instructions support Score-based (v3) and Challenge (v2) reCaptcha versions.
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