Overview
SupportCandy allows you to automatically archive closed tickets and permanently delete archived tickets after a defined period. This helps keep your system clean, organized, and scalable without manual effort.
Auto archive closed tickets
How It Works
Automatically move closed tickets to the archive after a set time.
- Only closed tickets are considered
- Tickets are archived after the configured time period
- Archiving runs automatically in the background
How to Enable
Go to:
Support → Settings → Miscellaneous → Advanced
- Find Auto archive closed tickets
- Set the retention period (days, months, or years)
- Click Save Settings
Disable Automatic Close
- Set the value to 0 to disable this feature
Permanently Delete Archived Tickets
Automatically remove archived tickets after a defined time.
How It Works
- Archived tickets are retained for a set duration
- After that, they are permanently deleted
- Deleted tickets cannot be restored
How to Enable
Go to:
Support → Settings → Miscellaneous → Advanced
- Find Permanently delete archived tickets
- Set the retention period (days, months, or years)
- Click Save Settings
Disable Automatic Deletion
- Set the value to 0 to disable this feature
Important Notes
- Archived tickets are not deleted by default
- Archived tickets do not impact system performance
- Restoring a ticket moves it back to active tickets
- Permanently deleted tickets are irrecoverable
- Using archiving helps improve system speed and scalability
Example
To maintain a clean system:
- Set Auto archive closed tickets to 30 days
- Set Permanently delete archived tickets to 180 days
This ensures:
- Recent tickets remain accessible
- Old tickets are removed automatically
- Your database stays optimized
Notes / Tips
- Use longer retention if you need historical records
- Avoid short deletion periods unless necessary
- Regularly review settings based on support volume
- Combine archiving with role-based permissions for better control