Overview
Archived Tickets help you manage old or inactive tickets efficiently. Instead of deleting them, SupportCandy moves these tickets to a separate archive system, keeping your main ticket list clean, fast, and focused.
Where to Find
Go to: Support → Archived
What Happens When a Ticket Is Archived
When a ticket is archived:
- It is moved from the main tickets table
- It is stored in a separate archive table
- It is not deleted
- It can be restored at any time
This approach ensures that your data remains safe while improving overall system performance.
Why Archived Tickets Are Important
Archived Tickets play a key role in maintaining performance and usability, especially on websites with a large number of tickets.
Improves Performance
- Active tickets remain in the main table
- Old or inactive tickets are moved to the archive table
- Ticket lists load faster
- Search results are quicker and more efficient
Improves Ticket Management
- Keeps focus on active and ongoing tickets
- Reduces clutter in the ticket list
- Stores old tickets safely for future reference
Example
Suppose your system has thousands of old resolved tickets:
- Archive inactive tickets
- Keep only active tickets in the main list
- Access archived tickets anytime when needed
This ensures faster ticket loading and better usability without losing historical data.
Notes / Tips
- Archiving is safer than deleting tickets permanently
- Use archiving regularly to maintain system performance
- You can restore archived tickets whenever required
- Ideal for long-term ticket storage and reporting