Custom field types

Overview

SupportCandy provides a variety of custom field types to help you collect the information required for your support process. Each field type is designed for a specific type of input, such as text, numbers, dates, file uploads, or data from supported integrations.

Choose the field type that best matches the information you want customers or agents to provide.

Where to Find

Go to: SupportCandy → Custom Fields → Ticket Fields

How It Works

When creating a custom field, you must select a Field Type. The selected field type determines how users enter information and what configuration options are available.

Some field types are designed for general data collection, while others integrate with supported plugins such as WooCommerce, Easy Digital Downloads (EDD), and Learning Management Systems (LMS).

Step-by-Step Guide

Create a Custom Field

  1. Go to SupportCandy → Custom Fields → Ticket Fields.
  2. Click Add New.
  3. Select the required Field Type.
  4. Configure the field settings.
  5. Click Save.
  6. Add the field to the ticket form from SupportCandy → Custom Fields → Ticket Form Fields if required.
Available Field Types
Field Type Description
Text Field Allows users to enter a single line of text, such as a name or title.
Dropdown (Single Select) Displays a list of options where users can select one option.
Dropdown (Multi Select) Displays a list of options where users can select multiple options.
Radio Button Displays multiple options but allows users to select only one.
Checkbox Allows users to select one or more options using checkboxes.
Text Area Allows users to enter multiple lines of text, ideal for detailed information.
Date Allows users to select a date from a calendar.
Date & Time Allows users to select both a date and a time.
Number Accepts numeric values, including integers and decimal numbers.
Email Address Accepts and validates email addresses.
URL Accepts valid website URLs.
Time Allows users to enter or select a specific time.
HTML Displays custom HTML content, such as instructions or additional information.
File Attachment (Single) Allows users to upload one file.
File Attachment (Multiple) Allows users to upload multiple files.
Woo Product Displays products from your WooCommerce store.
Woo Order Displays WooCommerce orders for the current user.
Woo Subscription Displays WooCommerce subscriptions for the current user.
EDD Order Displays Easy Digital Downloads orders for the current user.
EDD Product Displays products from your Easy Digital Downloads store.
LMS User Courses Displays the courses purchased or enrolled in by the current user.
LMS Courses Displays all courses available in your Learning Management System.
Example

Suppose you want customers to attach screenshots when reporting an issue.

  1. Create a new custom field.
  2. Select File Attachment (Multiple) as the field type.
  3. Add the field to the Ticket Form.

Customers can now upload multiple screenshots or documents when submitting a ticket.

Notes / Tips
  • Select the field type based on the information you want to collect.
  • Integration field types, such as WooCommerce, EDD, and LMS, require the corresponding plugin to be installed and configured.
  • After creating a custom field, add it to the Ticket Form to make it available to customers.
  • Some field types provide additional configuration options depending on the selected field type.
What are your feelings