You can add custom fields in the below sections:

  1. Ticket fields
  2. Agent only fields
  3. Customer fields

Here is the list of custom field types available for adding new custom fields. Add-ons may add their own types, which we will discuss in add-on documentation.

  • Textfield
  • Dropdown (single-select)
  • Dropdown (multi-select)
  • Radio Button
  • Checkbox
  • Textarea
  • Date
  • Datetime
  • Number (Option for Integer or Float)
  • Email Address
  • URL
  • Time
  • HTML – applies only in the ticket form.
  • File Attachment (Single)
  • File Attachment (Multiple)
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