Overview
The Ticket closing delay report shows the average time taken by support Agents to close Tickets. This report helps you understand Agent performance and the average time required to close Tickets.
Report Duration
You can select a predefined duration to generate the report, such as Last 30 days, This week, Last quarter, and other available periods.
You can also select custom dates to generate the report for specific days.
Custom Filter
Use the Custom Filter to generate a report for Tickets that match specific conditions.
You can filter Tickets using category, priority, status, and other custom fields or default fields. The Custom Filter allows you to add multiple conditions based on Ticket fields.
