We need to set up support pages for front-end users to use.
Support page
All you need is this page to add the full functionality of the ticket system for the front end.
- Create a new page (e.g. Support)
- Insert shortcode [supportcandy] to it
- Go to Support → Settings → General Settings → Page Settings
- Select a newly created page (e.g. Support) under the Support page dropdown
- Save settings by clicking Submit button
New ticket page
Optionally, if you do not want to show the ticket list on the front end, you need to create a new ticket page.
- Create a new page (e.g. Create New Ticket)
- Insert shortcode [wpsc_create_ticket] to it
- Go to Support → Settings → General Settings → Page Settings
- Change the New ticket page dropdown from Support page to Custom
- Copy the URL of the newly created page (e.g. Create New Ticket) and paste it under the custom page URL
- Save settings by clicking Submit button
Open ticket page
Optionally, if you do not want to show the ticket list on the front end but want to allow customers to open the ticket using the ticket id, you need to create an open ticket page.
- Create a new page (e.g. Open Ticket)
- Insert shortcode [wpsc_open_ticket] to it
- Go to Support → Settings → General Settings → Page Settings
- Select a newly created page (e.g. Open Ticket) under the Open ticket page dropdown
- Save settings by clicking Submit button