Add a new schedule ticket

Title
Enter a suitable Title for the scheduled Ticket.

Recurrence Setting
Configure how often the scheduled Ticket should be created.

Recurrence Period
Select one of the following recurrence periods:

• Daily
• Weekly
• Monthly
• Yearly

Tickets are created at midnight on the selected days.

Daily
Select Daily to create the Ticket every day at midnight.
You can choose:

• Every X day(s): Creates the Ticket every X days, including holidays.
• Every X Work Day(s): Creates the Ticket every X working days. The Ticket is not created on holidays.

For Every X Work Day(s), holidays must be configured in the Working hours setting.

Weekly
Select Weekly to create the Ticket every X weeks on the selected days.

Monthly
Select Monthly and choose one of the following options:

• Every X month on X day
• Every X month on X weekday

Yearly
Select Yearly and choose one of the following options:

• Every X year on every X day of every X month
• Every X year on every X weekday of X month

Starts On
Select the date from which the system should start creating scheduled Tickets.

Ends On
Define when the scheduled Ticket creation should stop.
You can choose one of the following options:

• No End Date: The system continues creating scheduled Tickets until you delete the scheduled Ticket or change its recurrence settings.
• Ends after X times: The system creates the scheduled Ticket for the specified number of times.
• Ends On: The system creates scheduled Tickets until the selected date.

Ticket Fields
Configure the Ticket fields that should be automatically populated in every scheduled Ticket.

Agentonly Fields
Configure the Agentonly Fields that should be automatically populated in every scheduled Ticket.