Overview
The Schedule Tickets add-on can create a Ticket only once on a specific future date.
This is useful for future reminders, project tasks, or follow-ups that do not need recurring Tickets.
Where to Find
Go to Support → Settings → Schedule Tickets → Schedule Tickets and click Add New to create a scheduled Ticket.
How It Works
To create a one-time scheduled Ticket, set the Starts On date to the required future date and configure Ends after X times with a value of 1.
The schedule runs once on the selected date and then stops.
Step-by-Step Guide
- Go to Support → Settings → Schedule Tickets → Schedule Tickets.
- Click Add New.
- Enter the Title.
- Configure the required Ticket Fields and Agentonly Fields.
- In Recurrence Setting, set Recurrence Period to Daily.
- Set Starts On to the exact future date when the Ticket should be created.
- Under Ends On, select Ends after X times.
- Enter 1 as the number of times.
- Click Submit to save the scheduled Ticket.
Example
Suppose you want to create a Ticket on August 15, 2025 with the reminder Send final invoice to Client X.
Configure the schedule as follows:
- Starts On: August 15, 2025
- Recurrence Period: Daily
- Ends On: Ends after 1 time
The system creates one Ticket with the predefined details on the selected date. The schedule then stops.