The AI Assistant is part of the Productivity Suite Addon, designed to boost agent efficiency and elevate your customer experience. Follow this quick guide to activate and access your AI Assistant.
Prerequisites
⚠️ Note: To use the AI Assistant, you must first have the Productivity Suite addon installed on your platform.
Step-by-Step Activation Guide
- Navigate to Productivity Suite: Log into your admin dashboard and go to Support → Settings → Productivity Suite.
- Enable the Feature: Locate the AI Assistant toggle, switch it to Enabled, and click Save.
- Configure Your Settings: Once activated, you can fully customize your brand voice and guidelines by navigating to the new settings page at Support → Settings → AI Assistant.
What's Next?
Once enabled, your agents will immediately gain access to powerful features directly within their ticket editor, including Auto Draft Replies, Instant Ticket Summaries, and Polished Replies tailored to your brand voice.
Learn how your can train the AI Assistant in the later articles.