Overview
The LMS Integration connects your Learning Management System (LMS) with the SupportCandy helpdesk.
This integration allows customers to associate tickets with their courses. Agents can also view course-related information directly from the ticket.
SupportCandy supports popular LMS plugins such as LifterLMS, Tutor LMS, and LearnPress.
How It Works
When LMS Integration is enabled, customers can select a course while creating a ticket.
This helps customers provide course-related information with their support request. Agents can then identify the relevant course and understand the customer’s issue more quickly.
The integration can also provide agents with customer LMS information from the ticket. This may include:
- Courses the customer is enrolled in
- Course or subscription details
- Customer purchase information
- Total amount spent
The available information depends on the connected LMS plugin.
Benefits
The LMS Integration helps you:
- Connect support tickets with specific courses.
- Give agents relevant course information within the ticket.
- Reduce unnecessary communication with customers.
- Help agents provide faster and more relevant support.
- Improve support management for online learning platforms.
Supported LMS Plugins
SupportCandy supports integration with popular LMS plugins, including:
- LifterLMS
- Tutor LMS
- LearnPress