reCaptcha Setting

Overview

SupportCandy provides CAPTCHA protection to help prevent spam and automated submissions on your support forms.

You can choose between two CAPTCHA services:

  • Google reCAPTCHA
  • Cloudflare Turnstile

Select the service that best fits your website and configure it using the corresponding documentation:

Where to Find

Go to Support → Settings → Miscellaneous → reCaptcha.

How It Works

SupportCandy uses the selected CAPTCHA service to help protect forms from spam and automated submissions.

Choose one of the following integrations:

  • Google reCAPTCHA – Use Google’s reCAPTCHA service to verify that form submissions are made by legitimate users.
  • Cloudflare Turnstile – Use Cloudflare’s CAPTCHA alternative to verify visitors with minimal interaction.

Each service requires its own configuration, including the required keys provided by Google or Cloudflare.

Configure reCaptcha
  1. Go to Support → Settings → Miscellaneous → reCaptcha.
  2. Select the Google CAPTCHA provider.
  3. Choose the version.
  4. Enter the generated Site Key.
  5. Enter the generated Secret Key.
  6. Click on Submit to save the settings.
Options / Settings
Select the captcha provider you want to add.
Site key is the kay provided by the captcha provider.
key is the kay provided by the captcha provider.
Example

For a website such as example.com:

  1. Open the Google reCaptcha Console.
  2. Enter example.com under Domains.
  3. Select Score-based (v3) or Challenge (v2).
  4. Click Submit.
  5. Copy the generated Site Key and Secret Key.
  6. Go to Support → Settings → Miscellaneous → reCaptcha.
  7. Enter both keys.
  8. Save the settings.
Notes / Tips
  • A Site Key and Secret Key are required to configure Google reCaptcha.
  • Enter the domain without https:// or /.
  • Use the website URL as the Label to identify the reCaptcha configuration easily.
  • Google Cloud Project selection is optional according to the provided setup instructions.
  • Keep the Secret Key secure and do not expose it publicly.
  • The provided setup instructions support Score-based (v3) and Challenge (v2) reCaptcha versions.
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