If you enable public tickets, all tickets of all customers (excluding tickets created by support agents) will be visible to other customers. You can also control whether or not the customers can reply to each other’s tickets (default false).
This setting does not apply to support agents, and they will be able to access tickets allowed to them as usual.
To enable public tickets, follow the below steps:
- First, log in to your WordPress dashboard.
- Go to Support → Settings → Miscellaneous → Advanced
- Enable Public mode
- Enable Allow others to reply to public tickets if you wish to allow customers to reply to each other’s tickets.
- Click Submit to save the changes.