Translation

Overview

SupportCandy supports 20+ languages and automatically displays its interface in your website’s language. To translate the plugin, simply change the WordPress Site Language.

If you run a multilingual website, SupportCandy is fully compatible with WPML and Polylang.

Where to Find

To change the site language:

WordPress Dashboard → Settings → General → Site Language

To translate dynamic content using WPML or Polylang, use the translation tools provided by those plugins.

How It Works

SupportCandy includes translation files for supported languages. When you change your WordPress Site Language, the plugin automatically uses the corresponding translation.

Some content, such as custom fields, custom filter names, and other user-created labels, is stored in the WordPress database. These are called dynamic strings and cannot be translated using the standard translation files.

To translate dynamic strings, use WPML or Polylang. If you use WPML, you will also need the WPML String Translation add-on.

Step-by-Step Guide
Change the SupportCandy Language
  1. Go to WordPress Dashboard → Settings → General.
  2. Locate the Site Language setting.
  3. Select one of the supported languages.
  4. Click Save Changes.

SupportCandy will now display its interface in the selected language.

Create a Multilingual Support Portal
  1. Install and activate WPML or Polylang.
  2. Configure the plugin according to its documentation.
  3. Translate your pages and SupportCandy content.
  4. Use the plugin’s string translation feature to translate dynamic SupportCandy content.

Options / Settings

Site Language

Changes the language used by the WordPress dashboard and the SupportCandy interface.

WPML

Allows you to create multilingual websites and translate both pages and dynamic SupportCandy content. To translate dynamic strings, install the WPML String Translation add-on.

Polylang

Allows you to create multilingual websites and translate pages, posts, and dynamic SupportCandy content stored in the database.

Supported Languages

SupportCandy currently includes translations for the following languages:

  • Arabic
  • Chinese (China)
  • Chinese (Traditional)
  • Dutch (Belgium)
  • Dutch (Netherlands)
  • French (France)
  • German (Germany)
  • Greek
  • Hebrew
  • Hungarian
  • Italian (Italy)
  • Persian
  • Polish (Poland)
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Russian
  • Spanish (Spain)
  • Swedish
  • Turkish

Example

Suppose your website serves both English- and Spanish-speaking customers.

  1. Install WPML or Polylang.
  2. Create English and Spanish versions of your support pages.
  3. Translate dynamic ticket form labels using the plugin’s string translation feature.

Visitors will see SupportCandy in their selected language.

Notes / Tips
  • SupportCandy automatically uses the selected WordPress Site Language.
  • Dynamic strings, such as custom fields and filter names, are not translated using standard translation files.
  • Use WPML String Translation if you are using WPML and want to translate dynamic strings.
  • If you do not use WPML or Polylang, you can manually rename custom fields and labels in the SupportCandy settings.

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