Support → Settings → Ticket Statuses
As the name suggests, status is the state of the ticket. You can set your own workflow (lifecycle) of a ticket using the statuses.
You can add custom statuses as per your needs.
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Support → Settings → Ticket Statuses
As the name suggests, status is the state of the ticket. You can set your own workflow (lifecycle) of a ticket using the statuses.
You can add custom statuses as per your needs.