Tags

Support → Settings → Ticket Tags

Add New Tag

To add a new tag, follow these steps:

1. Go to Support → Settings → Ticket Tags.
2. Look for an option to “Add New”.
3. Provide a name and optional description for the new tag.
4. Select the background and text color.
5. Click the “Submit” button to create the new tag.

Edit Tag

To update or edit an existing tag, follow these steps:

1. Go to Support → Settings → Ticket Tags.
2. Find the tag you want to update in the list of existing tags.
3. Select the tag and look for an “Edit”.
4. Modify the tag’s name, description, or color as needed.
5. Click the “Submit” button to save your changes.

Delete Tag

To delete a tag, follow these steps:

1. Go to Support → Settings → Ticket Tags.
2. Locate the tag you wish to delete in the list of existing tags.
3. Select the tag and find the “Delete”.
4. Confirm the deletion when prompted.

View Tickets

To view all the tickets associated with a particular tag, follow these steps:

1. Go to Support → Settings → Ticket Tags.
2. Find the tag you are interested in within the list of existing tags.
3. Select the tag and look for an option to “View Tickets”.
4. You will be presented with a list of all the tickets that have been tagged with the selected tag.