In order to add a new agent, there are only two requirements:
- First, you must have a user account of the person to whom you wish to add an agent. There is no limitation of any specific WordPress user role to make him an agent.
- Agent Role – You can choose an existing agent role or can create a new one to suit the capabilities of the agent you are about to make.
Please follow the below steps to add an agent(s):
- Go to Support → Support Agents → Agents → Add New
- Select one or more existing users.
- Select role
- Click Submit, and you are done!