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Getting Started

8

Installation
Setting up support pages
Add support agents
Enable email notifications
Enable guest tickets
Enable public tickets
Enable user registration
Enable OTP Login

Support Agents

2

Add new agent role
Add new agent

Custom Fields

4

Ticket form fields
Ticket fields
Agent only fields
Customer fields

Ticket List

6

Ticket list items
Ticket list filter items
Default filters
Saved filters
Ticket list settings
Ticket list advance settings

Email Notifications

4

Email notification settings
Ticket notifications
User registration OTP
Guest login OTP

Settings

11

General settings
Page settings
File attachments
Thank you page
Ticket categories
Ticket statuses
Ticket priorities
Ticket widget settings
Rich text editor
Working hours
Appearence

Miscellaneous Settings

4

Terms & conditions
GDPR
Google reCaptcha
Advanced settings

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Support Agents

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Add new agent

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