Ticket list items are fields available in the ticket list. There are different ticket list items for customer view and agent view, which you can access in the below sections:

• Support → Ticket List → Agent ticket list → List items
• Support → Ticket List → Customer ticket list → List items

You can add any field from ticket fields, agent-only fields, and customer fields to the ticket list.

You can set the width of the field’s column in the ticket list by editing the field in the respective section (ticket fields, agent-only fields, or customer fields).