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Getting Started

11
  • Installation
  • Setting up support pages
  • Add support agents
  • Enable email notifications
  • Enable guest tickets
  • Enable public tickets
  • Enable user registration
  • Enable OTP Login
  • Shortcodes
  • Translation
  • License Activation
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Support Agents

2
  • Add new agent role
  • Add new agent
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Custom Fields

5
  • Ticket form fields
  • Custom field types
  • Ticket fields
  • Agent only fields
  • Customer fields
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Ticket List

6
  • Ticket list items
  • Ticket list filter items
  • Default filters
  • Saved filters
  • Ticket list settings
  • Ticket list advance settings
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Email Notifications

5
  • Email notification settings
  • Ticket notifications
  • User registration OTP
  • Guest login OTP
  • Macros
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Settings

10
  • General settings
  • Page settings
  • File attachments
  • Thank you page
  • Ticket categories
  • Ticket statuses
  • Ticket priorities
  • Ticket widget settings
  • Rich text editor
  • Working hours
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Miscellaneous Settings

4
  • Terms & conditions
  • GDPR
  • Google reCaptcha
  • Advanced settings
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Rest API

11
  • Authorization
  • Current User
  • Tickets
  • Customers
  • Agents
  • Categories
  • Priorities
  • Statuses
  • Custom fields
  • Attachments
  • Ratings
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Email Piping

9
  • General settings
  • IMAP Settings
  • Gmail Settings
  • Microsoft Exchange
  • Email piping rules
  • Allowed user type warning
  • Allowed new email warning
  • Allowed reply email warning
  • Closed ticket warning
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SLA (Service Level Agreement)

4
  • What is SLA?
  • General settings
  • SLA Policies
  • Out of SLA email notifications
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Assign agent rules

2
  • General settings
  • Assign rules
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Schedule Tickets

2
  • General settings
  • Add a new schedule ticket
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Satisfaction Survey

4
  • General settings
  • Add new rating
  • Email templates
  • Customer feedback
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Agentgroups

2
  • What is Agentgroup
  • Add a new group
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Usergroups

4
  • What is Usergroup
  • General settings
  • Add a new usergroup
  • Usergroup Field
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Canned Reply

2
  • Canned reply categories
  • Add a new canned reply
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Automatic Close Tickets

2
  • General settings
  • Email notification templates
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Timer

2
  • General settings
  • Timer widget
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Export Tickets

2
  • General settings
  • Select export fields
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Reports

6
  • General settings
  • Ticket statistics
  • Response delay
  • Ticket closing delay
  • Communication gap
  • Other Reports
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Private credentials

1
  • Private credentials widget
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Print Ticket

2
  • General settings
  • Template
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Woocommerce Integration

3
  • General settings
  • WooCommerce Custom Fields
  • WooCommerce Widget
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EDD Integration

2
  • EDD Custom Fields
  • EDD Widget
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Gravity Forms Integration

1
  • Add a new mapping
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FAQ Integrations

1
  • General settings
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Knowledgebase Integrations

1
  • General settings
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Integrations

1
  • Slack Integration
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Workflow/Automations

3
  • General
  • Manual Workflow
  • Automatic Workflow
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LMS

3
  • General Setting
  • LMS Widget
  • LMS Custom Fields
  • Home
  • Docs
  • Ticket List

Ticket List

  • Ticket list items
  • Ticket list filter items
  • Default filters
  • Saved filters
  • Ticket list settings
  • Ticket list advance settings

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