Support → Support Agents → Agentgroups
You can give any name to the agentgroup as per your workflow. Generally, agentgroup’s names are defined based on their specialization like category, skills, or departments.
Here you can list the agents as a group member. You need to include supervisors as group members.
Here you can list the supervisors of the group. Supervisors must be declared as group members. You can list all the group members as supervisors if needed.