Overview
Ticket list settings allow administrators to customize how tickets are displayed and handled.
These settings control the ticket list behavior for both Agent and Customer views.
Where to Find
Go to Support → Ticket List → More settings.
Settings
- Default sort by – Select the field used to sort tickets by default.
- Default sort order – Select the default sorting direction. Available options are ASC and DESC.
- Number of tickets – Set the number of tickets displayed on each page.
- Unresolved statuses – Select the statuses considered unresolved. These statuses are used by the Unresolved filters.
- Default filter – Select the default filter for the ticket list. This filter is applied by default for all Agents and Customers. Agents can change their default filter from their Agent profile in the ticket portal.
- Ticket reply redirect – Select where the user is redirected after adding a reply to a ticket:
- No redirect – Keeps the user on the individual ticket screen.
- Ticket list – Redirects the user to the ticket list screen.