Support → Ticket List → More settings
Using the ticket list setting, you can customize ticket list behavior for agent and customer view.
Below are settings available for both agent and customer view:
- Default sort by – Set default sort (order) field.
- Default sort order – Set default sort order (ASC/DESC).
- Number of tickets – Set the number of tickets per page.
- Unresolved statuses – Set unresolved statuses.
- Default filter – Set the default filter for the ticket list. Agents can further change this in the agent profile section of the ticket portal.
- Ticket reply redirect – Set redirect after the reply is added to the ticket. No redirect means the customer will stay on the individual ticket screen. Ticket list means the customer is redirected to the ticket list screen.