Support → Settings → SLA → General settings
You can change the color for the “Within SLA” and “Out of SLA” tags. This tag is shown in the ticket list (if added) as SLA and within the SLA widget of an individual ticket.
Menu
Support → Settings → SLA → General settings
You can change the color for the “Within SLA” and “Out of SLA” tags. This tag is shown in the ticket list (if added) as SLA and within the SLA widget of an individual ticket.