Support → Settings → Usergroups →Usergroups
You can add any customers to the group. Unlimited group members can be added to the group. Group members can not view tickets created by
You can appoint any member as a supervisor. Supervisors must be part of the member list. You can appoint all the members as supervisors if you wish. Supervisors can view tickets created by group members.
You can preselect the category for new tickets created by group members.