Private Credentials
![](https://supportcandy.net/wp-content/uploads/2023/04/private-credentials-1024x768.png)
Allows your customers to share sensitive information within the ticket.
Print Ticket
![](https://supportcandy.net/wp-content/uploads/2023/04/print-ticket-1024x768.png)
Add print ticket feature to SupportCandy using custom templates.
Automatic Close Tickets
![wordpress support plugin](https://supportcandy.net/wp-content/uploads/2023/04/automatic-close-ticket-1024x768.png)
Automatically close the ticket after x days of inactivity.
Canned Reply
![](https://supportcandy.net/wp-content/uploads/2023/04/canned-reply-1024x768.png)
Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.
Assign Agent Rules
![](https://supportcandy.net/wp-content/uploads/2023/04/assign-agent-rules-1024x768.png)
Conditionally assign agents to new tickets automatically using set rules.
Export Tickets
![](https://supportcandy.net/wp-content/uploads/2023/04/export-tickets-1024x768.png)
Export tickets in CSV format as per current filter from ticket list page.
Agentgroups (Teams)
![](https://supportcandy.net/wp-content/uploads/2023/04/agentgroups-1024x768.png)
You can create groups of agents to whom you can assign tickets to just like individual agents.