Allows your customers to share sensitive information within the ticket.
Add print ticket feature to SupportCandy using custom templates.
Automatically close the ticket after x days of inactivity.
Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.
Conditionally assign agents to new tickets automatically using set rules.
Export tickets in CSV format as per current filter from ticket list page.
You can create groups of agents to whom you can assign tickets to just like individual agents.