Private Credentials
Allows your customers to share sensitive information within the ticket.
Print Ticket
Add print ticket feature to SupportCandy using custom templates.
Automatic Close Tickets
Automatically close the ticket after x days of inactivity.
Canned Reply
Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.
Assign Agent Rules
Conditionally assign agents to new tickets automatically using set rules.
Export Tickets
Export tickets in CSV format as per current filter from ticket list page.
Agentgroups (Teams)
You can create groups of agents to whom you can assign tickets to just like individual agents.