Export Tickets
Export tickets in CSV format as per current filter from ticket list page.
Agentgroups (Teams)
You can create groups of agents to whom you can assign tickets to just like individual agents.
Usergroups (Company)
You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.
Email Piping
Allows customers and agents to create and reply to tickets directly from their email inboxes.