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Agentgroups (Teams)

You can create groups of agents to whom you can assign tickets to just like individual agents.

Assign Agent Rules

Conditionally assign agents to new tickets automatically using set rules.

Export Tickets

Export tickets in CSV format as per current filter from ticket list page.

Canned Reply

Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.

Automatic Close Tickets

Automatically close the ticket after x days of inactivity.

Private Credentials

Allows your customers to share sensitive information within the ticket.

Print Ticket

Add print ticket feature to SupportCandy using custom templates.