Assign Agent Rules
Conditionally assign agents to new tickets automatically using set rules.
FAQ Integrations
Integrates popular FAQ plugins with SupportCandy WordPress Support Plugin for great FAQ and others.
Service Level Agreements (SLA)
The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.
Export Tickets
Export tickets in CSV format as per current filter from ticket list page.
Agentgroups (Teams)
You can create groups of agents to whom you can assign tickets to just like individual agents.
Usergroups (Company)
You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.
Email Piping
Allows customers and agents to create and reply to tickets directly from their email inboxes.