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You can create groups of agents to whom you can assign tickets to just like individual agents.
Assign Agent Rules
Conditionally assign agents to new tickets automatically using set rules.
Collect customer feedback and rating for each ticket.
Automatically create periodic tickets by set recurring time and information.
Allows your agents to maintain time spent on an individual ticket.
Export tickets in CSV format as per current filter from ticket list page.
Intergrates popular FAQ plugins with SupportCandy.
Integrates knowledge-base plugins to SupportCandy.
Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.
Automatic Close Tickets
Automatically close the ticket after x days of inactivity.
Allows your customers to share sensitive information within the ticket.
Add print ticket feature to SupportCandy using custom templates.