SupportCandy – Standard Bundle

Allows customers and agents to create and reply to tickets directly from their email inboxes.

You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.

Measure and improve efficiency of your support using our advanced reporting.

Through linking WooCommerce with Support Candy plugin it allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Get instant notifications to your Slack Channel and respond directly from Slack thread replies. Connect your Slack channel with SupportCandy WordPress Support Plugin so seamlessly for direct response from Slack.

Unlock the power of automation with SupportCandy workflows, revolutionizing the way you manage your processes.

Integrates popular LMS plugins to SupportCandy.

Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments. Tailor your support experience with dynamic, customizable alerts.

Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp and GetResponse. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags. Streamline communication for a superior customer experience.

The productivity suite is a collection of features designed to help agents/users perform various tasks more efficiently and effectively.

Integrate one of the best tools like Gravity Forms with SupportCandy support plugin for wordpress and it allows for the creation of multiple ticket forms.

Collect customer feedback and rating for each ticket.

Automatically create periodic tickets by set recurring time and information.

You can create groups of agents to whom you can assign tickets to just like individual agents.

The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.

Allows your agents to maintain time spent on an individual ticket.

Conditionally assign agents to new tickets automatically using set rules.

Integrate one of the best tool Knowledgebase with SupportCandy support plugin for WordPress today and open the best knowledge base and other services.

Allows your customers to share sensitive information within the ticket.

Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.

Automatically close the ticket after x days of inactivity.

Export tickets in CSV format as per current filter from ticket list page.

The integration of Easy Digital Downloads with Support Candy Plugin helps in to allow your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Integrates popular FAQ plugins with SupportCandy WordPress Support Plugin for great FAQ and others.

Add print ticket feature to SupportCandy using custom templates.