You can add custom fields in the below sections:
- Ticket fields
- Agent only fields
- Customer fields
Here is the list of custom field types available for adding new custom fields. Add-ons may add their own types, which we will discuss in add-on documentation.
- Textfield
- Dropdown (single-select)
- Dropdown (multi-select)
- Radio Button
- Checkbox
- Textarea
- Date
- Datetime
- Number (Option for Integer or Float)
- Email Address
- URL
- Time
- HTML – applies only in the ticket form.
- File Attachment (Single)
- File Attachment (Multiple)