Overview
The Allowed User Type Warning notification is sent when a non-registered user attempts to create a ticket or add a reply through email piping, while email piping is configured to allow registered users only.
This notification informs the user that their email cannot be processed because their user type is not allowed for email piping.
Where to Find
Go to Support → Email Notifications → Email Piping → Allowed User Type Warning.
How It Works
When Allowed users is set to Registered users only, emails from non-registered users cannot be imported through email piping.
In this situation, the system sends the Allowed User Type Warning notification to the sender.
If Anyone (including guest users) is selected under Allowed users, this warning is not required for non-registered users because they are allowed to create tickets or add replies through email piping.
Step-by-Step Guide
- Go to Support → Settings → Email Piping → General.
- Locate the Allowed users setting.
- Select Registered users only to allow email piping only for registered users.
- Go to Support → Email Notifications → Email Piping → Allowed User Type Warning.
- Configure the notification message as required.
- Save the notification settings.
Options / Settings
Allowed users
This setting determines which users can create tickets or add replies through email piping. You can find this setting at Support → Settings → Email Piping → General.
- Anyone (including guest users) – Registered and guest users can create tickets or add replies through email piping.
- Registered users only – Only registered users can create tickets or add replies through email piping. Non-registered users will receive the Allowed User Type Warning notification.
Example
If Allowed users is set to Registered users only and a guest user sends an email to the piped email address, the email will not create a ticket or add a reply. The user will receive the Allowed User Type Warning notification instead.