Dashboard Cards provide a quick view of ticket metrics, helping support agents efficiently manage workloads and prioritize tasks. Each card displays the count or number of tickets in specific categories, with clickable numbers that apply filters directly to the ticket list for seamless navigation.
Key Cards and Their Functions
- New Tickets: Displays the number of newly created tickets awaiting processing.
- Unresolved Tickets: Shows the count of tickets that need resolution or further support.
- Unassigned Tickets: Displays the number of tickets that have not yet been assigned to agents.
- Closed Tickets: Indicates the total number of tickets that have been resolved and closed successfully.
- Mine (Assigned to Current Agent): Displays the number of tickets assigned to the logged-in agent, helping with workload management.
- Out of SLA: Highlights the count of tickets that have exceeded their service level agreement (SLA) deadlines.
- Due Today: Shows the number of tickets with SLAs expiring today, requiring immediate attention.
- Due Tomorrow: Displays the count of tickets with SLAs due tomorrow, aiding in task planning.
These cards provide real-time insights into ticket statuses, enabling support agents and administrators to streamline their workflows effectively.
