Google Workspace Email

You can follow the below steps to import or pipe emails from your Gmail or Google Workspace account.

1. Set connection in general settings

Set Gmail as a connection in Support → Settings → Email Piping → General, as shown in the below screenshot.

2. Create a Google Cloud Project

A Google Cloud project is required to use Google Workspace APIs. Click the link below to create and give the project a name. We will name it as SupportCandy.

https://console.cloud.google.com/projectcreate

Create a new google cloud project

3. Select the project

After you press the Create button in the above step, it may take up to a few minutes for the project to be available for selection. Once it is ready, select the project shown in the screenshot below.

Select the project

4. Enable Gmail APIs

Click the Menu → APIs and services → Library

Go to API Library

Search for “Gmail API” and click the result shown in the screenshot below.

Search for Gmail

Click Enable to enable the Gmail APIs, as shown in the below screenshot.

Enable the Gmail APIs

5. Setup OAuth consent screen

Select the OAuth Consent screen

Choose User Type

Insert app information

Insert Developer contact information.


Add scopes for the app, click on ADD OR REMOVE SCOPES AND select all Gmail API scopes.

Click SAVE AND CONTINUE.

6. Create new credentials

Credentials – 1

Credentials -2

Credentials – 3

Credentials -4

7. Connect to the Gmail APIs

Insert email address, client ID, and client secret. Click on Save and Connect after inserting the information.

 

 

 

All done! Now new emails should imported as tickets.

8. Real-time CRON setup

WordPress CRON is not reliable for consistent email piping. It only gets executed when you have the visitor on the website. You can follow the below link if you haven’t set up real-time CRON for your WordPress website.

https://www.hostgator.com/help/article/how-to-replace-wordpress-cron-with-a-real-cron-job

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