How the Integration works

The Gravity Forms integration with SupportCandy simplifies your ticketing process by automatically converting Gravity Form submissions into SupportCandy tickets. Below are the key requirements and steps to make the integration work:

Requirements:

  1. Gravity Forms Plugin
    • You need to install the Gravity Forms plugin. Note that Gravity Forms is a third-party plugin and requires a paid license.
  2. SupportCandy Premium Plan
    • Ensure you have purchased a premium plan of SupportCandy that includes the Gravity Forms Integration add-on.

Steps to Set Up the Integration:

  1. Create Multiple Forms for Business Needs

    • If your business requires multiple forms for various purposes, you can create these forms using Gravity Forms.
    • For example, you can design separate forms for sales inquiries, technical support requests, and customer feedback.

  2. Add Custom Fields in SupportCandy

    • Create custom fields in SupportCandy to match the fields in your Gravity Forms.
    • These fields allow you to capture detailed information from the forms and organize it within SupportCandy’s ticketing system.
    • To add custom fields, navigate to Support > Custom Fields > Ticket Fields in the SupportCandy settings.

  3. Map Gravity Form Fields to SupportCandy Fields

    • Once the custom fields are created in SupportCandy, map them to the corresponding fields in Gravity Forms.
    • For example, if your Gravity Form has a “Customer Name” field, you can map it to a “Name” custom field in SupportCandy.

  4. Automated Ticket Generation

    • After mapping the fields, any form submission in Gravity Forms will automatically create a ticket in SupportCandy.
    • This ensures that all form submissions are seamlessly captured as tickets for better tracking and resolution.

Benefits of the Integration:

  • Centralize all your customer inquiries, support requests, and feedback in one place.
  • Automate the process of creating tickets, reducing manual effort.
  • Efficiently manage submissions across multiple forms, enabling better organization and customer support.

By utilizing this integration, you can ensure a smooth and automated workflow for handling customer communications while maintaining an organized ticketing system.

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