LMS Custom Fields

Support → Custom Fields → Ticket Fields

The LMS Add-On introduces two new custom field types: LMS User Courses and LMS Courses. These allow customers to specify course-related details while creating a ticket.

How to Create LMS Custom Fields:

1. Navigate to Support → Custom Fields → Ticket Fields → Add New.
2. Choose the field type:
   • LMS User Courses: Displays courses enrolled by the current user.
   • LMS Courses: Displays all courses available in your LMS.
3. Configure the field (e.g., label, required status).
4. Add the new field to the ticket form by going to Support → Custom Fields → Ticket Form Fields → Add New → Select Field.