Support → Settings → Productivity Suite
The SupportCandy Productivity Suite is a powerful add-on designed to enhance the efficiency and effectiveness of your support team. It provides a collection of features that streamline ticket management, improve task organization, and ensure consistent workflows. With the Productivity Suite, your team can handle tickets faster, prioritize tasks better, and maintain a high standard of customer support.
This documentation will guide you through the features of the Productivity Suite, including Checklist, Ticket Templates, To-Do List, Pin Tickets, and Close Ticket Silently. Each feature is designed to simplify your workflow and help your team deliver exceptional support.
General Overview
The Productivity Suite is accessible and configurable from the Support > Settings > Productivity Suite section in your SupportCandy helpdesk. Here, admin users can enable or disable individual features based on their team’s needs. The suite includes the following features:
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Checklist: Create and assign task lists to tickets to ensure all necessary steps are followed.
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Ticket Templates: Predefine ticket field values to save time and standardize ticket creation.
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To-Do List: Create personalized task lists for individual tickets to stay organized.
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Pin Tickets: Keep important tickets at the top of the list for easy access.
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Close Ticket Silently: Close tickets discreetly without notifying customers.
These features can be customized to fit your team’s workflow, ensuring a seamless and efficient support process.