Rich text editor

Support → Settings → Rich Text Editor

The Rich Text Editor settings allow you to configure the text editor for different user types: Agent, Registered User, and Guest User. You can manage editor functionality, attachments, and other options for each user type. These settings help customize the text editor for a better user experience while maintaining control over its features.

Key Options in Rich Text Editor Settings

  1. Enable

    • Options: Yes | No
    • This option allows you to enable or disable the rich text editor for the selected user type (Agent, Registered User, or Guest User).

  2. Allow Attachments

    • Options: Yes | No
    • Controls whether attachments are allowed in fields such as ticket descriptions, replies, and notes.

  3. Toolbar Actions
    Select which actions are available in the rich text editor toolbar. Available options include:

    • Bold
    • Italic
    • Underline
    • Blockquote
    • Align
    • Bulleted List
    • Numbered List
    • Strikethrough
    • Right to Left (Text direction)
    • Link
    • Image
    • Text Color (Optional)
    • Text Background Color (Optional)

    Note: Checkboxes next to each action let you enable or disable it. Optional actions like Text Color and Text Background Color may be unchecked by default.

  4. Show File Attachment Notice

    • Options: Yes | No
    • If enabled, this setting displays file attachment guidelines to users, such as:
      • Allowed file types
      • Maximum file size

  5. HTML Pasting

    • When enabled, text copied with HTML formatting (e.g., bold, underline, lists) will retain its formatting when pasted into the editor.

How to Use

  1. Go to Support → Settings → Rich Text Editor.
  2. Select the user type tab (Agent, Registered User, or Guest User) at the top.
  3. Configure the settings as needed:
    • Enable/disable the editor.
    • Allow or block attachments.
    • Customize the toolbar actions using checkboxes.
    • Choose whether to display file attachment notices.
  4. Click Submit to save changes. Use Reset Default to restore default settings.

User-Specific Settings

You can configure settings independently for the following user types:

  • Agent: Internal users managing tickets.
  • Registered User: Customers or users with accounts.
  • Guest User: Users without accounts accessing the support system.

By using these settings, you can customize the rich text editor for specific user roles, control allowed actions, and manage file attachments effectively.

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