Introduction
Ticket templates are predefined templates for ticket forms. Admin users can create multiple templates for various issues, populating ideal responses for the ticket fields to save support agent time and ensure consistency in ticket submission.
How to Enable
Admin users can enable the ticket template feature by navigating to Support > Settings > Productivity Suite > Ticket Template.
Managing Templates
To manage ticket templates, go to Support > Settings > Ticket Templates. Here, admin users can create new ticket templates, and edit or delete existing ones.
Categorizing Templates
Admin users can organize ticket templates by categories. To do this, navigate to Support > Settings > Ticket Template > Categories. Here, admin users can create categories to group related ticket templates.
Creating and Using Ticket Templates
Admin users can create multiple templates based on different types of queries. It is not compulsory to fill in all the fields with ideal values; some or all fields can be left blank if needed. Once a ticket template is created, it will be available on the new ticket form, allowing support agents to select a template and quickly fill out the ticket with predefined values.
By using ticket templates, support teams can streamline the ticket submission process, reduce the time spent on filling out forms, and ensure that all necessary information is provided consistently.