Introduction
The To-Do List feature for tickets allows support agents to create personal task lists, ensuring they do not miss any important steps or actions. These to-do lists are specific to each ticket and help agents manage their tasks efficiently.
How to Enable
Admin users can enable the To-Do List feature by navigating to Support > Settings > Productivity Suite > To-Do List.
How to Enable the widget
Once the To-Do List feature is enabled, admin users must also enable the My To-Do widget. This can be done by going to Support > Settings > Ticket Widgets > My To-Do.
Accessing and Using the To-Do List
Support agents can access the To-Do widget on the ticket page. Here, they can create and manage personal to-do lists for each particular ticket. These to-do lists are specific to the ticket they are created for and cannot be transferred or applied to other tickets.
By using the To-Do List feature, support agents can keep track of their tasks, ensuring that no important steps are missed during ticket resolution. This enhances productivity and helps maintain a high standard of support service.