Where to Find
Go to Support → Settings → Usergroups → Usergroups to create and manage Usergroups.
Options / Settings
Name
Enter a name for the Usergroup. Use a name that clearly identifies the purpose or members of the group.
Description
Enter a description for the Usergroup. Use the description to provide additional information about the group and its purpose.
Members
Add Customers to the Usergroup as members. You can add an unlimited number of members to a Usergroup.
Group members cannot view Tickets created by other group members unless they have the required permissions.
Supervisors
You can appoint any Usergroup member as a supervisor. A supervisor must be included in the Members list.
Supervisors can view Tickets created by members of the Usergroup. You can appoint multiple or all group members as supervisors.
Category
Select a Category to preselect it for new Tickets created by Usergroup members.
When a member creates a new Ticket, the selected Category is automatically applied.
