Creating support pages on your website for SupportCandy Helpdesk involves creating WordPress pages and embedding SupportCandy shortcodes to display various support-related features and functionality. Here’s a step-by-step guide to help you set up support pages using SupportCandy shortcodes:
Support page:
If you want all the functionality of SupportCandy which includes user login, user registration, password reset, open ticket using OTP, guest login, guest ticket, create new ticket, and access to ticket list then you can create a page using following steps:
- Create a new page (e.g. Support)
- Insert below shortcode into it: [supportcandy]
- Go to Support → Settings → General Settings → Page Settings
- Select a newly created page (e.g. Support) under the Support page dropdown
- Save settings by clicking Submit button
New ticket page:
If you want to use SupportCandy as a contact form or you want just a new ticket form then you can create page using following steps. Users can not access ticket list or existing tickets using this page.
- Create a new page (e.g. Create New Ticket)
- Insert shortcode [wpsc_create_ticket]
- Go to Support → Settings → General Settings → Page Settings
- Change the New ticket page dropdown from Support page to Custom
- Copy the URL of the newly created page (e.g. Create New Ticket) and paste it under the custom page URL
- Save settings by clicking Submit button
Open ticket page:
Optionally, if you do not want to show the ticket list on the front end but want to allow customers to open the ticket using the ticket id, you need to create an open ticket page.
- Create a new page (e.g. Open Ticket)
- Insert shortcode [wpsc_open_ticket]
- Go to Support → Settings → General Settings → Page Settings
- Select a newly created page (e.g. Open Ticket) under the Open ticket page dropdown
- Save settings by clicking Submit button