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Getting Started

11

Installation
Setting up support pages
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Support Agents

2

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Custom Fields

5

Ticket form fields
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Customer

3

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Edit, Delete, or Logs of Customer
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6

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5

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10

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Miscellaneous Settings

4

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Google reCaptcha
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Rest API

11

Authorization
Current User
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Custom fields
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Ticket Tags

3

General Setting
Tags
Tags Widget

Email Piping

10

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IMAP Settings
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Microsoft Exchange
Email piping rules
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SLA (Service Level Agreement)

4

What is SLA?
General settings
SLA Policies
Out of SLA email notifications

Assign agent rules

2

General settings
Assign rules

Schedule Tickets

2

General settings
Add a new schedule ticket

Satisfaction Survey

4

General settings
Add new rating
Email templates
Customer feedback

Agentgroups

2

Add a new group
What is Agentgroup

Usergroups

4

What is Usergroup
General settings
Add a new usergroup
Usergroup Field

Canned Reply

2

Canned reply categories
Add a new canned reply

Automatic Close Tickets

2

General settings
Email notification templates

Timer

2

General settings
Timer widget

Export Tickets

2

General settings
Select export fields

Reports

6

General settings
Ticket statistics
Response delay
Ticket closing delay
Communication gap
Other Reports

Private credentials

1

Private credentials widget

Print Ticket

2

General settings
Template

Woocommerce Integration

3

General settings
WooCommerce Custom Fields
WooCommerce Widget

EDD Integration

2

EDD Custom Fields
EDD Widget

Gravity Forms Integration

1

Add a new mapping

FAQ Integrations

1

General settings

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1

General settings

Integrations

1

Slack Integration

Workflow/Automations

3

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LMS

3

General Setting
LMS Widget
LMS Custom Fields

Agent Collision

1

General Settings

Webhook

2

General
Triggers and logs

Email Marketing Tool Integration

4

General
Configure MailChimp
Configure GetResponse
Configure Brevo(SendinBlue)

Productivity Suite

6

General
Checklist
Ticket Templates
To-Do List
Pin Tickets
Close Ticket Silently

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Custom Fields

Custom Fields

Ticket form fields
Custom field types
Ticket fields
Agent only fields
Customer fields

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