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Getting Started

11

Installation
Setting up support pages
Add support agents
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Support Agents

2

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10

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Rest API

11

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Ticket Tags

3

General Setting
Tags
Tags Widget

Email Piping

10

General settings
IMAP Settings
Gmail Settings
Google Workspace Email
Microsoft Exchange
Email piping rules
Allowed user type warning
Allowed new email warning
Allowed reply email warning
Closed ticket warning

SLA (Service Level Agreement)

4

What is SLA?
General settings
SLA Policies
Out of SLA email notifications

Assign agent rules

2

General settings
Assign rules

Schedule Tickets

2

General settings
Add a new schedule ticket

Satisfaction Survey

4

General settings
Add new rating
Email templates
Customer feedback

Agentgroups

2

Add a new group
What is Agentgroup

Usergroups

4

What is Usergroup
General settings
Add a new usergroup
Usergroup Field

Canned Reply

2

Canned reply categories
Add a new canned reply

Automatic Close Tickets

2

General settings
Email notification templates

Timer

2

General settings
Timer widget

Export Tickets

2

General settings
Select export fields

Reports

6

General settings
Ticket statistics
Response delay
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Communication gap
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Private credentials

1

Private credentials widget

Print Ticket

2

General settings
Template

Woocommerce Integration

3

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WooCommerce Custom Fields
WooCommerce Widget

EDD Integration

2

EDD Custom Fields
EDD Widget

Gravity Forms Integration

1

Add a new mapping

FAQ Integrations

1

General settings

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Integrations

1

Slack Integration

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3

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LMS

3

General Setting
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Agent Collision

1

General Settings

Webhook

2

General
Triggers and logs

Email Marketing Tool Integration

4

General
Configure MailChimp
Configure GetResponse
Configure Brevo(SendinBlue)

Productivity Suite

6

General
Checklist
Ticket Templates
To-Do List
Pin Tickets
Close Ticket Silently

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Email Piping

Email Piping

General settings
IMAP Settings
Gmail Settings
Google Workspace Email
Microsoft Exchange
Email piping rules
Allowed user type warning
Allowed new email warning
Allowed reply email warning
Closed ticket warning

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