Productivity Suite - SupportCandy

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Getting Started

11

Installation
Setting up support pages
Add support agents
Enable email notifications
Enable guest tickets
Enable public tickets
Enable user registration
Enable OTP Login
Shortcodes
Translation
License Activation

Support Agents

2

Agent Roles
Agents

Custom Fields

5

Ticket form fields
Custom field types
Ticket fields
Agent only fields
Customer fields

Customer

3

General
Edit, Delete, or Logs of Customer
Customer Fields

Ticket List

6

Ticket list items
Ticket list filter items
Default filters
Saved filters
Ticket list settings
Ticket list advance settings

Dashboard

3

General
Dashboard Cards
Dashboard Widgets

Email Notifications

5

Email notification settings
Ticket notifications
User registration OTP
Guest login OTP
Macros

Settings

10

General settings
Page settings
File attachments
Thank you page
Ticket categories
Ticket statuses
Ticket priorities
Ticket widget settings
Rich text editor
Working hours

Miscellaneous Settings

4

Terms & conditions
GDPR
Google reCaptcha
Advanced settings

Rest API

11

Authorization
Current User
Tickets
Customers
Agents
Categories
Priorities
Statuses
Custom fields
Attachments
Ratings

Ticket Tags

3

General Setting
Tags
Tags Widget

Email Piping

10

General settings
IMAP Settings
Gmail Settings
Google Workspace Email
Microsoft Exchange
Email piping rules
Allowed user type warning
Allowed new email warning
Allowed reply email warning
Closed ticket warning

SLA (Service Level Agreement)

4

What is SLA?
General settings
SLA Policies
Out of SLA email notifications

Assign agent rules

2

General settings
Assign rules

Schedule Tickets

2

General settings
Add a new schedule ticket

Satisfaction Survey

4

General settings
Add new rating
Email templates
Customer feedback

Agentgroups

2

Add a new group
What is Agentgroup

Usergroups

4

What is Usergroup
General settings
Add a new usergroup
Usergroup Field

Canned Reply

2

Canned reply categories
Add a new canned reply

Automatic Close Tickets

2

General settings
Email notification templates

Timer

2

General settings
Timer widget

Export Tickets

2

General settings
Select export fields

Reports

6

General settings
Ticket statistics
Response delay
Ticket closing delay
Communication gap
Other Reports

Private credentials

1

Private credentials widget

Print Ticket

2

General settings
Template

Woocommerce Integration

3

General settings
WooCommerce Custom Fields
WooCommerce Widget

EDD Integration

2

EDD Custom Fields
EDD Widget

Gravity Forms Integration

1

Add a new mapping

FAQ Integrations

1

General settings

Knowledgebase Integrations

1

General settings

Integrations

1

Slack Integration

Workflow/Automations

3

General
Manual Workflow
Automatic Workflow

LMS

3

General Setting
LMS Widget
LMS Custom Fields

Agent Collision

1

General Settings

Webhook

2

General
Triggers and logs

Email Marketing Tool Integration

4

General
Configure MailChimp
Configure GetResponse
Configure Brevo(SendinBlue)

Productivity Suite

6

General
Checklist
Ticket Templates
To-Do List
Pin Tickets
Close Ticket Silently

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Productivity Suite

Productivity Suite

General
Checklist
Ticket Templates
To-Do List
Pin Tickets
Close Ticket Silently

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