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Home
Pricing
Extensions
Integrations
Support
My Account
Blog

Getting Started

11

License Activation
Translation
Shortcodes
Enable OTP Login
Enable user registration
Enable public tickets
Enable guest tickets
Enable email notifications
Add support agents
Setting up support pages
Installation

Support Agents

2

Agents
Agent Roles

Custom Fields

5

Custom field types
Customer fields
Agent only fields
Ticket fields
Ticket form fields

Customer

3

Customer Fields
Customer Management
General

Ticket List

6

Ticket list advance settings
Ticket list settings
Saved filters
Default filters
Ticket list filter items
Ticket list items

Dashboard

3

Dashboard Widgets
Dashboard Cards
General

Email Notifications

5

Macros
Guest login OTP
User registration OTP
Ticket notifications
Email notification settings

Settings

10

Working hours
Rich text editor
Ticket widget settings
Ticket priorities
Ticket statuses
Ticket categories
Thank you page
File attachments
Page settings
General settings

Miscellaneous Settings

4

Advanced settings
Google reCaptcha
GDPR
Terms & conditions

Rest API

11

Ratings
Attachments
Custom fields
Statuses
Priorities
Categories
Current User
Agents
Customers
Tickets
Authorization

Ticket Tags

3

Tags Widget
General Setting
Tags

Email Piping

10

Google Workspace Email
Microsoft Exchange
Closed ticket warning
Allowed reply email warning
Allowed new email warning
Allowed user type warning
Email piping rules
Gmail Settings
IMAP Settings
General settings

SLA (Service Level Agreement)

4

What is SLA?
Out of SLA email notifications
SLA Policies
General settings

Assign agent rules

2

Assign rules
General settings

Schedule Tickets

2

Add a new schedule ticket
General settings

Satisfaction Survey

4

Customer feedback
Email templates
Add new rating
General settings

Agentgroups

2

What is Agentgroup
Add a new group

Usergroups

4

What is Usergroup
Usergroup Field
Add a new usergroup
General settings

Canned Reply

2

Add a new canned reply
Canned reply categories

Automatic Close Tickets

2

Email notification templates
General settings

Timer

2

Timer widget
General settings

Export Tickets

2

Select export fields
General settings

Reports

6

Other Reports
Communication gap
Ticket closing delay
Response delay
Ticket statistics
General settings

Private credentials

1

Private credentials widget

Print Ticket

2

Template
General settings

Woocommerce Integration

3

WooCommerce Custom Fields
WooCommerce Widget
General settings

EDD Integration

2

EDD Widget
EDD Custom Fields

Gravity Forms Integration

2

How the Integration works
Add a new mapping

FAQ Integrations

1

General settings

Knowledgebase Integrations

1

General settings

Slack Integrations

2

How it works
Slack Integration

Workflow/Automations

3

Manual Workflow
Automatic Workflow
General

LMS

4

What is LMS Integration
General Setting
LMS Widget
LMS Custom Fields

Agent Collision

1

Agent Collision

Webhook

2

Triggers and logs
General

Email Marketing Tool Integration

4

Configure Brevo(SendinBlue)
Configure GetResponse
Configure MailChimp
General

Productivity Suite

6

Close Ticket Silently
Pin Tickets
To-Do List
Ticket Templates
Checklist
General

Home
Docs
Satisfaction Survey

Satisfaction Survey

General settings
Add new rating
Email templates
Customer feedback

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