Ticket Training

How It Works
The system uses selected tickets to improve AI-generated responses.

Once configured:

• Only tickets with selected statuses are included in training
• Admin must manually sync tickets to apply training
• All synced data is cleaned to remove personal or sensitive information (PII)
• The trained data is stored and used by AI to provide better responses

 

Step-by-Step Guide

1. Go to Dashboard → Support → Settings → AI Assistant
2. Open the Ticket Training tab
3. Enable Ticket Training
4. Select allowed ticket statuses for training
5. Click on Submit
6. Scroll to Data Synchronization & Actions
7. Choose a sync option (Re-Sync, Sync Missing, or Delete Data)

 

Options / Settings

Ticket Training Status

Enable or disable the ticket training feature.

• Enabled → AI can use ticket data for training
• Disabled → No ticket data will be used

Allowed Statuses for Ticket Training

Select which ticket statuses should be included in training.

Only tickets with selected statuses will be used
Helps control the quality of training data

 

Data Synchronization & Actions

Re-Sync All Tickets

Deletes all previously synced ticket data and syncs all tickets again for AI training.

Use this when:
You change training settings
You want to refresh all training data

Sync Missing Tickets

Syncs only tickets that were not previously synced for AI training.

Use this when:
New tickets are added

Delete All Ticket Training Data

Deletes all previously synced ticket training data.

Use this when:
You want to reset training completely
You no longer want to use existing training data

Where to View Training Data

You can view the synced ticket training data at:
Dashboard → Support → AI Training

 

Notes / Tips

• Make sure to select only relevant ticket statuses for better AI results
• Use Re-Sync if data seems outdated or incorrect
• Use Sync Missing for regular updates
• All personal and sensitive data (PII) is automatically removed during training