Email notification settings

Overview

Email notification settings control how SupportCandy sends email notifications to users.

Proper configuration helps ensure reliable email communication and allows you to control email delivery, recipients, and attachments.

Where to Find

Go to: Support → Email Notifications

Email Notification General Setting
How It Works

SupportCandy uses these settings to determine the sender details, reply address, email delivery limits, blocked recipients, and attachment handling for notifications.

Step-by-Step Guide
  1. Open the Email Notification Settings.
  2. Enter the required From Name.
  3. Enter the From Email address.
  4. Enter the Reply to email address if required.
  5. Set the Number of emails per cron job (background emails).
  6. Add any email addresses that should not receive notifications under Blocked emails (one per line).
  7. Select how attachments should be handled in notifications.
  8. Save the settings.
Options / Settings
From Name
Defines the name displayed as the sender in outgoing emails.
Use a recognizable name, such as your company or support team name.

 

From Email
Defines the email address used to send notifications.
Use an email address that belongs to your domain and is verified.

 

Reply to
Defines the email address where recipients’ replies are sent.
If this field is empty, SupportCandy uses the From Email as the reply address.
If you use Email Piping, enter the email address configured for email piping. This ensures replies are correctly piped into SupportCandy.

 

Number of emails per cron job (background emails)
Defines the maximum number of emails sent during one cron job execution.
This setting helps manage server load when SupportCandy sends notifications in bulk.

 

Blocked emails (one per line)
Allows you to specify email addresses that should not receive email notifications.
This can be useful when excluding specific recipients from notifications, such as during internal testing.

 

Attachments in Notifications
Controls how ticket attachments are included in email notifications.
  • Actual Files – Sends the files directly as email attachments.
  • File Links – Includes downloadable links to the attachments instead of attaching the files.
  • Disable – Excludes attachments from email notifications.
Example

If your support email is [email protected]

you can configure:

  • Reply To – Your email piping address, if Email Piping is enabled.
  • Attachments in notifications – File links

With this configuration, notification emails use your support identity and provide attachment download links instead of sending the actual files.

Notes / Tips
  • Use a recognizable From Name so recipients can identify your support emails.
  • Use a verified email address from your domain for From Email.
  • If using Email Piping, configure the piped email address as Reply to.
  • Use Number of emails per cron job (background emails) to control bulk email processing.
  • Use Blocked emails (one per line) when specific recipients should not receive notifications.
  • Choose the attachment option based on your email delivery requirements.
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