Triggers and logs

Create Ticket

This trigger is activated when a new support ticket is created.

Change Status

This trigger is activated when the status of a support ticket is changed.

Change Assignee

This trigger is activated when the assignee of a support ticket is changed.

Close Ticket

This trigger is activated when a support ticket is closed.

Reply to Ticket

This trigger is activated when a reply is added to a support ticket.

Submit Private Note

This trigger is activated when an agent submits private in a ticket.

Change Ticket Subject

This trigger is activated when the subject of the support ticket gets changed.

Change Ticket Category

This trigger is activated when the category of the support ticket gets changed.

Change Ticket Priority

This trigger is activated when the priority of the support ticket gets changed.

Change Ticket fields

This trigger is activated when any custom field of the support ticket gets changed.

Change Agentonly Fields

This trigger is activated when the Agentonly of the support ticket gets changed.

Out of SLA

This trigger is activated when the SLA of the support ticket gets out of the given time interval