Overview
Communication gap shows the average number of threads exchanged between the Agent and Customer before a Ticket is closed. This report helps you understand how effectively Agents communicate with Customers and how accurately they convey information.
Report Duration
You can select a predefined duration to generate the report, such as Last 30 days, This week, Last quarter, and other available periods.
You can also select custom dates to generate the report for specific days.
Custom Filter
Use the Custom Filter to generate a report for Tickets that match specific conditions.
You can filter Tickets using category, priority, status, and other custom fields or default fields. The Custom Filter allows you to add multiple conditions based on Ticket fields.
