Overview
The Customer Feedback page provides an overview of customer reviews received for Tickets. It helps you review the ratings and feedback provided for the support service or Agent.
Where to Find
Go to Support → Customer Feedback.
How It Works
The page displays customer feedback along with relevant Ticket and rating information. You can use the available filter to narrow the results based on ratings.
Information Available
The Customer Feedback page provides an overview of:
- Ticket Number – Identifies the Ticket for which the feedback was submitted.
- Rating – Shows the rating provided by the Customer.
- Feedback – Displays the Customer’s comments about the service or Agent.
Filtering Customer Feedback
Use the filter available at the top of the page to filter customer feedback results by ratings.
Example
If you want to review only feedback with a specific rating, select the required rating from the filter. The page will display the matching customer feedback results.